FAQ
- Overview of the Ordering Process
- Artwork
- Shipping & Delivery
- Payment
- Privacy
- General Ordering Information
- What if I receive more or less than I ordered?
- Can I cancel or change my order?
- What are set up charges?
- If I reorder an item will I pay set-up charges again?
- Will I see a proof before my order goes into production?
- Do you charge sales tax?
- Can I see a sample?
- Can I order in quantities smaller or larger than those shown?
- Use of Trademarks
- Guarantees
- Notes about our site
Overview of the Ordering Process
Once you place your order, you’ll receive an e-mail confirmation with an invoice outlining your order details. The next thing you’ll receive is a link to your ‘e-proof’ showing your artwork on a mockup of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements. Nothing goes into production without your approval! Once you’ve approved the art, the order officially goes into production. Shortly thereafter, you’ll receive another email with an estimated ship date.
Artwork
What kind of artwork can I send?
High Resolution Files are requested as they will produce the highest quality imprint. Adobe Illustrator vector artwork is preferred. Please save as an EPS or AI file.
Yes – we keep your artwork on file to make reordering easy. We may request another copy of your art file if a change has been made or if imprint requirements change from one product to another.
Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards.
Shipping & Delivery
Production times are listed for every item on our website. This is the number of business days it takes to print your item with a single color imprint after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!
Can I split my order and ship to multiple locations?
Sure! Just let us know quantities and locations. Please note, additional charges may apply.
In many cases, yes. It’s best to work with us on this as each case is a bit different. Please contact us!
Payment
What type of payments do you accept?
We accept cash and checks made out to: Limelight Marketing & Promotions.
Not at this time.
In some cases, we require 50% down once you place your order with the remaining balance due upon receipt of your items. Payment terms are listed on the invoice you will receive upon placing your order.
Privacy
Limelight Marketing & Promotions recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. Rest assured knowing we will never sell or give away any of your contact information to anyone, ever!
General Ordering Information
What if I receive more or less than I ordered?
Limelight Marketing and Promotions only charges you for what you ordered. In the unlikely event we ship fewer than ordered, you’ll be charged only for what you received.
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact us and we’ll be happy to assist you.
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.
If I reorder an item will I pay set-up charges again?
Most of the time if you place an exact reorder (same art and item) you aren’t charged a set-up charge again. In some cases, however a lower cost set up fee could be charged.
Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!
We collect all applicable taxes for goods and services shipped into Maryland. If your organization is exempt, please supply your us with your tax exempt ID number.
Yes! We’re happy to send you a sample of an item(s) you’re considering. We often send the samples free of charge. Occasionally (for expensive items) we may ask you to pay a slight fee for the item. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!).
Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call us as additional discounts could be available.
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.
Guarantees
What if I’m unhappy with my order?
If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact us, and we’ll do our best to resolve the problem. We will work with you to be sure you’re 100% satisfied. We are committed to your total satisfaction on every order, every time!
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to change without notice.
